Thursday, August 23, 2007

Hello, you - Our Ref: (KMM5896382I10596L0KM)

Judy Delin received an email with this title from Virgin Media about her cable TV account. A wonderful juxatposition of matey brand language and bureaucracy. You're not just a number. Well, you are.

The email welcomes her to her new provider, and concludes 'The whole adventure is just beginning'. Worrying, that phrase.