rob waller

Thursday, August 22, 2013

Really? That's what you think?

Heard in a meeting where we were discussing local authority forms:
"The trouble is that you keeping thinking about the users and their problems, and not about us".

Good sign writer

Thanks to Cheryl Stephens for the link to this story in the Vancouver Sun. Cheryl runs the very active and useful Plain Language Advocates LinkedIn group.


Sunday, August 11, 2013

No reply

I just made a donation online to Macmillan Cancer Care in memory of an old friend who died recently. The small print says that they'll put me on a mailing list and send me stuff, unless I write to ask them not to.

Thinking that I get enough charity mail already, I emailed them to ask them not to communicate. So I did enjoy their reply, from one of those 'no reply@' email addresses:

"Thank you very much for contacting Macmillan.  A member of the Supporter Donations team will be in touch with you within 2 working days."

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